单项选择题
A. Frequently paraphrase what the caller is saying.
B. Repeat what is being said multiple times so that the customer can understand exactly what to do.
C. Speak very slowly when replying to the customer.
D. Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
单项选择题 A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
单项选择题 Which of the following is best practice when installing memory into a computer?（）
单项选择题 A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?（）