单项选择题
A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair
单项选择题 A user has forgotten their BIOS password on their computer. Which of the following would atechnician use to allow the user access to their PC?（）
单项选择题 Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）
单项选择题 A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）