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单项选择题

Questions 1 to 3 are based on the following conversation. At the end of the conversation, you will be given 15 seconds to answer the questions.

Which of the following is NOT the boss’s suggestion
A．He should improve his communication skills with customers.
B．He must learn how to listen better to customers~ complaints.
C．He should satisfy customers’ needs.
D．He had to improve how to show empathy for their needs.
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