单项选择题
Scheduled preventative maintenance visits should be carried out:()
A.after two unplanned service calls.
B.according to manufacturers specifications.
C.when the device is becoming unreliable.
D.every sixty days.
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单项选择题
Whenarrivingatthecustomerslocation,twodifferentusersdescribetheproblem,andfromtheirdescriptionitseemstobetwoseparateproblems.Whichofthefollowingisanappropriatesteptotake?()
A.Ignore both of them and decide what the real problem is.
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Whenonsiterepairingaprinterthetechnicianscellphoneringsanditisapersonalcall,howshouldthetechnicianhandlethis?()
A.Answer the call and talk to your friend at the customer site.
B.Answer the call and tell the friend you will call them later.
C.Let it go to voicemail, call them back between service calls.
D.Let it ring and call the friend back when the customer leaves.
