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听力原文:Customers are much less loyal these days, so companies have to work hard to get repeat sales. And that means having staff who really understand customer care, and identifying what will sell. But of course demand changes. My first job was with an electronics firm that just didn't keep up with technical developments. They assumed there would always be a demand for their goods, and let their competitors get ahead of them. As a result they went out of business.
(21)

    A.
    (21)
【参考答案】

D,D

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